Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Boatsmart cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


Packaged inflatable boats, inflatable kayaks and SUPS ordered online are delivered free of charge next day to UK mainland addresses.  Please contact us for a delivery quote outside of UK mainland.  All prices for rigid boats, or boats supplied with outboard motors or trailers, are based on collection from our premises.  These boats can be delivered within a 30 mile radius of our premises at a cost of £1/mile return.  For delivery to addresses outside a 30 mile radius please contact us for an individual quote.

Refunds and Exchange

In accordance with distance selling regulations you are entitled to cancel your order made online within seven days, or seven days from receipt of your order (whichever is longer), for refund of your payment in full, or an exchange for an alternative product if you prefer.  Items must be in their original packaging materials and complete with manuals, blank warranty cards and with all accessories and documents provided by the manufacturer.

Please email us at info@boatsmart.co.uk to inform us of your wish to cancel the order, and then send the item back to the address provided here.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.  Boatsmart will not be held responsible for items lost or damaged in transit.

All shipping back to Boatsmart is paid for by the customer.  We are unable to refund you postal fees.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your ordered products please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Boatsmart immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. For any incorrect items received all delivery charges will be refunded back to you credit/debit card.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Boatsmart uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotions focused on our products and activities.

Conditions Of Use

Boatsmart and its affiliates provide their services to you subject to the following conditions. If you visit our shop you accept these conditions. Please read them carefully. Boatsmart controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local laws.


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Boatsmart and are protected by international copyright laws.

License and Site Access

Boatsmart grants you a limited license to access and make personal use of this site. This license does not include any resale or commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Boatsmart.

Product Descriptions

Boatsmart and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete reliable, or error free.

From time to time there may be information on Boatsmart that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order). We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.

Please review our other policies posted on this site. These policies also govern your visit to www.boatsmart.co..uk.